Website Related Questions
The FAQ has been divided into relevant areas, to visit a relevant area please select from the drop down menu.
Website
- How to add contact
- How to set Personal messages
- How to set Alarm message
- How to listen to your personal and alarm message
- How to send vcard details to phone.
- How to edit a contact.
Answers
1. How to add contact
Once you have logged in using
your mobile number as the user name
and your password received via SMS
it is a simple process - You
will be presented with a web
page showing the status
of the account. To add a new
contact just click on
"Add Contact"
link displayed or click on My
Contacts on the menu on the left.
This will open a new web form for
you to complete - Please make sure
that you have the correct
details for the contact as
MobileSOS can not be held
responsible for you entering the
wrong details. Also make sure you
have spoken to the contact and they
have agreed to act as your
contact.
Select the
contact groups you want this contact
to be added to and click on
"Add Contact".
Note That telephone and mobile
numbers are entered without spaces
or punctuation.
2. How to set Personal messages
Login using your mobile number as
username and password received via
SMS. Click on the "My
Messages" menu on the
left.
You will be presented with a web
form with text boxes
containing default text. To
change your Personal details or
greetings
Message just type your message in
the text box associated with the
Personal Details messages and click on
"Update Message"
To listen to you messages simple
click on LISTEN next to
the text box.
It is also possible to update
this message via the IVR system - to
do this phone the IVR number with
your phone and follow the voice
instructions for updating /
recording your Personal Details messages.
3. How to set Alarm message
Login using your mobile number as
username and password received via
SMS. Click on the "My
Messages" menu on the
left.
You will be presented with a web
form with two text boxes
containing default text. To
change your Alarm Message just type
your message in the text box and
click on "Update Alarm
Message"
To listen to you messages simple
click on the speaker icon next to
the text box.
It is also possible to update
this message via the IVR system - to
do this phone the IVR number with
your phone and follow the voice
instructions for updating /
recording your Alarm Messages.
It is also possible to update this
message via the SMS service - see
SMS FAQ on this subject
4. How to listen to your personal and alarm message
Login using your mobile number as
username and password received via
SMS. Click on the "My
Messages" menu on the
left.
You will be presented with a web
form with text boxes
containing default text.
To listen to you messages simple
click on the LISTEN next to
the text box.
To listen to the complete message
including your personal details and
MobileSOS preamble click on the
"speaker" icon next on the
Account overview page.
It is also possible to listen to
your messages via the IVR
system - to do this phone the IVR
number with your mobile and
follow the voice instructions.
5. How to send vcard details to phone.
You should have received vcards
containing all the speeddial numbers
as part of the subscription process.
However if you need the vcards send
to you - please e-mail support@mobilesos.co.uk
with the subject
Please send vcards to [mobile
number]
Make sure that you e-mail us your
correct mobile number
6. How to edit a contact.
Login using your mobile number as
username and password received via
SMS.
Click on "My Contacts"
on the Menu and then click on the
"Edit" next to
the contact's name that you wish to
edit
You will be presented with a web
form to complete - edit
the user details using this form and
click UPDATE to complete the process.
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