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FAQ

SMS Functionality

The FAQ has been divided into relevant areas, to visit a relevant area please select from the drop down menu.

SMS functionality (things you can do by texting)

  1. How to add a contact via SMS
  2. How to delete a contact
  3. How to Trigger an alarm using SMS
  4. How to set Timer
  5. How to cancel Timer
  6. How to change your Personal Details message

Answers

1. How to add a contact via SMS

Send a text  saying either 'SOS  ADD [contact number]'  or 'SOS + [contact number]' to O77862O8249

This will add  the contact to all contact groups. We will send an SMS to the contact informing them that you have added them to your contact list.

(Please make sure that you have the correct number for the contact and that  you have spoken to the contact and they have agreed to act as your  contact.)

2. How to delete a contact

Send a text saying either 'SOS  DEL [contact number]'  or 'SOS - [contact number]' to O77862O8249

This will remove the contact from your  all contact  groups.

3. How to Trigger an alarm using SMS [Panic, I'mOK ]

Send a text saying 'SOS PANIC [message]'  to O77862O8249

The system will translate your text to voice, save the message as your Panic/Help service  message and activate a PANIC  alarm.

4. How to set Timer

Send a text  saying 'SOS TIMER [no. of minutes, e.g. 45]'  to O77862O8249

This will set the timer to [e.g 45 minutes]

(Please note that if you do not cancel the timer by SMS, IVR or by activating the IamOK call   the system will trigger an  TIMER alarm call)

It is also possible to set your Timer and change the Timer messages in one command  just 

send a text as follows 'SOS TIMER [minutes] [message]'  to O77862O8249

This will set the timer for [minutes] and change the Timer message to [message]

(Note can only set the TIMER to a maximum time of 999 minutes.)

5. How to cancel Timer

Send a text saying 'SOS  TIMER CANCEL'  to O77862O8249

(Please note that  you can also cancel the timer  via  the IVR system  or by activating the IamOK alert.)

6. How to change your Personal Details Message

Send a text saying either 'SOS  PERSONAL [message]' or  'SOS GREETING [message]' to O77862O8249 

The system will translate your text to voice and save it as your Personal Details   message.